A health and safety disaster. Hello Sarah, Thank you for taking the time to feedback on your experience we are really glad you enjoyed your stay! The level of cleaning was an absolute disgrace, mould in the fridge and microwave, green mould on the cutlery, chopping board, open drain in the rear yard, broken freezer.....I could go on and on. The suggestion of a ‘voucher for future bookings’ to cover the health risk I’ve endured is a joke. I’m currently trying to find out why my booking for May 2021 has been cancelled and given to someone else. Adding to this the TV didn't work either, which again wasn't fixed or even checked. Outlaw cottage is the youngest on the row, with the oldest cottage being Spider Villa, founded in the 1840s. We are were only able to eat half because... it was so filling. A friend had the same experience with another holiday cottage company. On speaking to the owner, he offered to get the cleaner to return. I do not like being lied to. Stayed at a property called Seasalt in Skinningrove. Affordable island charm and relaxing comfort! We stayed at the Original Treehouse Cottages on November 15, 16 and 17 2020. Compare Reviews, Photos, & Availability w/ Travelocity. We were told we couldn't get in before 7.00pm on the first day to enable enhanced cleaning. After 6 weeks I had no choice to agree to a measly £120 compensation because the owner wouldn't agree to anything else. Like many of you below, this has caused unnecessary stress and wasted multiple hours sending emails, making phone calls etc. I was informed that they hadnt changed. I was sent an email and given a voucher for my deposit. Delivery & Pickup Options - 152 reviews of The Original Cottage Inn "Cottage in has pretty good pizza, but it was their breadsticks that I really loved. The company are ignoring my emails and won't refund any of my deposit. View Menu Go Back. A letter of compliant has been submitted, it is now middle of September and all I have received is an automated response. How can I enter into a meaningful contract with persons unknown? But they had - and I had both a print out of the Ts and Cs from February and a screen shot. All in all, totally unsatisfactory, and although we we have been offered £100 discount if we book again, we will not be using Home from Home again. ), these are the ones I have managed to identify:suffolk-secrets.co.ukgoodlifelakedistrictcottages.co.ukhomefromhome.comabersochholidayhomes.co.ukabovebeachcottages.co.ukhelfordcottages.co.ukbestofbrighton.co.ukporthlevenholidays.co.ukstaynorthumbria.co.uksosouthwold.co.ukkentandsussexcottages.co.ukdiscoveryholidayhomes.comsaltnorfolk.co.ukflagshipholidayhomes.co.uknorthdevonholidays.co.uklooeandpolperroholidays.co.ukenglandscoast.combhhl.co.uknicheretreats.co.ukpowells.co.ukyorkshireholidaycottages.co.uknorthumbria-byways.comsuffolkcottageholidays.comgracedarlingholidays.comgracedarlingholidays.conorfolkcottages.co.ukdorsetcottages.comlanhams.co.ukstmichaelscoastalcottages.comdogsinvited.co.ukbestofwales.co.ukcornishhorizons.co.ukwalescottageholidays.co.ukmarsdens.co.ukbluerivercottages.co.ukWe recently booked a holiday home in Torbay through Original Cottages (although rather confusingly Blueriver Cottages confirmed our booking). Very mixed experience of Wales Cottage Holidays (part of the original cottages family). Reviews from The Original Cottage Company employees about The Original Cottage Company culture, salaries, benefits, work-life balance, management, job security, and more. More failed attempts to contact them, another written request, I raised a grievance through my credit card and tried again on the phone. Nice holiday when we got there. Find 57,737 self catering properties in England, UK with 275,647 unbiased Tripadvisor reviews Eventually I wrote to 3 different offices and received a email telling me I would have to pay in full if they could not rebook but anyway would charge me £90 admin plus booking fee. It is patently obvious that my booking cannot go ahead, yet despite multiple emails I am none the wiser and being told that I have to wait for Wales Holiday Cottages to contact me to explain my options. The "Original" Cottage was old fashioned and out dated. I was informed that they hadnt changed. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. Had various issues with the owner during our stay. Find out what genuine customers have said about classic.co.uk. She ask me to write that she needed holiday after long working days over coronavirus pandemic but had good stay in clean cottage with friendly local people and good service. Real reviews from real people. I booked a cottage with St Ives Holiday/Cornish Horizons (part of Original Cottages group) back in July. There was a safety issue too, in that the shower screen over the bath wasn’t properly fixed, and the towel rail on the screen had been fixed wrongly onto the inside surface, so it appeared to be a handle - very dangerous when the screen was hanging loose. The level of customer service being received is disgraceful. So the owners of these properties can provide poor customer service but with no accountability to anyone. Later check-in time was a bit annoying with a family but we set off a bit later and stopped off for lunch on the way which was nice and there is a lot of nice places to eat where we went. UK cottage holidays are made for countryside walks, so it's no surprise that each of the 19 cottage companies in our table above cater to dog-owners. These included:1) A dirty , sticky kitchen2) Used face masks left in the property including one left in the cot for my baby.3) Dangerous faults with electricity that could hurt my children. Pocketing hard earned money, penalising customers for following government guidelines. Not posting informative cottage reviews. We rented a bungalow in the Gower peninsular through Home from Home, part of the Original Cottages group. By phone they not reachable, the cancelpage is nor realnworking, so i did by mail. Original Cottages is rated 2.0 based on PLEASE NOTE: Original Cottages are taking bookings for after 4th June 2020 but not before. Of course we have not had a refund despite many emails and hours wasted on-hold on the phone over a period of more than a month. Very cosy, clean and comfortable. If you still have concerns, please do get in touch again and we will look into this as a priority. You have to contact them via the online message service, get an automated reply and then no one comes back to you. Original cottages are not honouring the commitment made at the time of booking to provide a refund if covid restrictions prevent the holiday from going ahead as planned. In your response there was nothing addressing the complaint and experience we were subjected to. No cleaning had been done. Ruined the holiday, Don't use them! Again we had to scrub this clean before we felt comfortable taking a shower. Very mixed experience of Wales Cottage Holidays (part of the original cottages family). They make no attempt to rectify and win customer trust and simply do not care! It took hours on hold find someone to talk to- also put in online request. I booked it in December 2018!A footnote. Mere lip service. Having read many posts on here it is clear that something possibly illegal is going on. - Read reviews for some of our best stores. The company are ignoring my emails and won't refund any of my deposit. When I complained I was told my contract was with Original Cottages. Flexibility: 5.0. I am still awaiting a reply. Unfortunately we tried communicating with you over the above issues. I was then put on hold, afterwards I was told the real answer that they messed up on the price and the owner refused the booking.I wouldn't of had a problem should I was told this quickly after trying to book but what wound me up was the fact I had to call to chase and the fact I wasted my time by their rubbish pricing on their website.Won't be using again. It was quite disgusting! Thoroughly disappointed. Top Stores - Read reviews for some of our best stores, We collate all the best reviews from around the Internet so you can view them in one place, Contacted these people about the 7pm check in time when looking at a property they are charging £600 per night to rent, We booked Caithness House in Southwold through Suffolk Secrets, part of Original Cottages just for a two night stay. The Original Cottage Inn is an Italian restaurant in Ann Arbor, MI. I have now gone to the Competition Marketing Authority to report unfair treatment during the global pandemic. Responsiveness: 5.0. Due to the state of the property we decided to leave early. Our team is looking into your booking as a priority. On leaving we stripped the bedding, which was worn and required replacing. An email was sent to Original Cottages. I would never book with them or their subsidiaries again. We are in a vulnerable classification, so in fear of infection we were compelled to immediately return home, arriving at 2am. 5.0. Including being put in a different apartment to the one we booked. I was lucky that I did get in touch with the owner who told me that Marsdens had told them WE had cancelled. Contacted these people about the 7pm check in time when looking at a property they are charging £600 per night to rent Zero movement on the arrival time, as it takes 10 hours to clean a house Try other letting agencies folks - we used Home Away last month and had no difficulty accessing their properties at 4pm. We are due to travel on the 19th Dec, yet there has been an update on their website today which politely asks customers who's holidays start after 16th Dec to wait nearer the time. Followed government guidelines to stay safe and do the right thing. We will always try our best to get these confirmed as soon as possible, but as you can understand our team is working through thousands of enquiries at this time. We ate in the Terrace Bar, the food was ok, but there wasn't much choice on the menu. 80 reviews. All four of us present felt that the standard of cleanliness, and of the facilities at the property, was not what we expected from its description and the price we paid. They've got you over a barrel.Have used the company in the past but definitely won't in the future. Even the smallest provider in our survey, Landmark Trust, has 115 dog-friendly cottages to choose from — more than half of its total number. 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